Information Technology Project Manager
MENTOR: The National Mentoring Partnership (MENTOR) is the unifying champion for expanding quality youth mentoring relationships in the United States. For more than 25 years, MENTOR has served the mentoring field by providing a public voice; developing and delivering resources to mentoring programs nationwide; and promoting quality for mentoring through evidence-based standards, innovative research and essential tools. MENTOR has developed and supports a national network of Affiliates that provide regional, state and local leadership and infrastructure necessary to support the expansion of quality mentoring relationships. Together, we engage with the private, public and nonprofit sectors to ensure that all youth have the support they need through mentoring relationships to succeed at home, school and, ultimately, work.
Commitment to Diversity:
MENTOR is committed to fostering an environment of diversity and inclusion for all. We embrace our differences and celebrate our common humanity in advancing awareness of the need for and transformative power of supportive relationships for our young people. We believe that varied perspectives, experiences, and opinions are central assets in our mission to close the mentoring gap. As we seek to build the most complementary team when it comes to skill, perspective, and experience, we strongly encourage candidates from underrepresented communities to apply.
MENTOR seeks a collaborative, systems thinking Information Technology Project Manager to join its team in Boston, MA. Reporting to the Chief Financial & Administrative Officer, the manager will fuel MENTOR’s impact and ensure the organization achieves its plans for growth in alignment with its mission, vision and values by leading ongoing and future IT projects that support MENTOR’s technology roadmap. The Information Technology Project Manager will be responsible for managing the deployment, and continued administration, of technology solutions aimed at improving organizational and programmatic efficiencies. Initial projects include the adoption and rollout of a new Project Management tool, an Online Community of Practice for its Affiliates and Partners, a Learning Management System and CRM. In addition, the Information Technology Project Manager will manage and collaborate with MENTOR’s outsourced IT vendor to proactively prevent and efficiently troubleshoot hardware and technical infrastructure issues. The successful candidate will be comfortable working both independently and collaboratively within a small, close-knit team, and thrive in a fast-paced, deadline driven environment.
- Strategize, prioritize and execute on projects to achieve MENTOR’s short term and long-term technology goals
- Lead internal Technology committee to assess and make recommendations for organization-wide technology improvements
- Provide direction and technical expertise in design and understand and support development and systems integration
- Make decisions and solve technical problems to provide an efficient environment for project implementation
- Support staff in following correct procedures, policies, and documentation requirements across projects
- Manage change and effectively communicate necessary information across the organization
- Delegate and allocate internal responsibilities to efficiently manage projects end to end; identifying and selecting external vendors when appropriate
- Support departments in mapping operational processes and identifying solutions to more efficiently support these processes
- Oversee MENTOR’s file storage in Dropbox, ensuring efficient data management and structure
- Integrate internal project management software by training new users, troubleshooting issues, and documenting best practices
- Help various departments leverage technology to better track strategic activities
- Act as lead administrator for MENTOR’s technology & information systems, by overseeing system administration, providing ongoing training and user support, and performing systems upgrades
- Manage MENTOR’s outsourced IT support to proactively prevent and efficiently troubleshoot technical issues
- Ensure that MENTOR’s data is protected by proactively monitoring security protocols and procedures
- 4+ years of professional experience in a technical project management role; non-profit experience a plus
- Demonstrated project management experience, with undergraduate degree in a related field, such as Computer Science or Information Systems, OR equivalent experience
- Proven track record of leading and/or facilitating technology implementations
- Ability to assess and identify technologies for potential solutions
- Experience successfully deploying technology solutions
- Salesforce administration experience a plus
- Ability to work collaboratively across departments and translate program requirements to data needs
- Demonstrated history of superior communication skills, verbal and written, with diverse personalities and technical competency
- Commitment to accomplishing goals within the defined timelines and meet project schedule deadlines
- Passion for youth mentoring
BenefitsSalary will be commensurate with experience. Full benefits include health, dental, 403B, pre-tax transit, generous vacation, STD/LTD/Life insurance, and paid professional development.
MENTOR is an Equal Opportunity Employer and encourages candidates of all backgrounds to apply. Diversity of opinions, experiences, and backgrounds is a key asse